FAQ | Hotel and Spa in Saint Barth

What do I need to know before I arrive?

What information do I need to provide to make my reservation?

When you make a reservation at Villa Marie Saint Barth, we will ask you to provide the information below:

- Name and surname

- Postal address

- Email

- Mobile phone number

- Name and surname of other participants in the trip.

If a deposit is required, we will also ask you for your credit card details to make the payment.

Can you assure me that I will get the best rate guaranteed?

If you book directly on our hotel's website or contact our call centre on +590 5 90 77 53 03, we guarantee you the best available rate.

What do I have to give to guarantee my reservation?

In order to guarantee your reservation at Villa Marie Saint Barth we will ask you to pay a deposit of 50 or 100% of the total amount of your stay depending on the rate and the period chosen. You can pay this deposit by bank transfer, cheque or credit card (3D secure).

If I have to cancel my booking what are the conditions?

In the case of flexible rates, if you cancel 30 days before the start of your stay, we will refund the full amount of the deposit paid. If the cancellation is made on the day of arrival, you will be charged the full amount of the stay.

Do I have to pay a tourist tax?

In Saint Barth, the tourist tax is not applied. There is a compulsory tourist tax of 5%. It is not included in the rate and must be paid at the end of the stay.

Is it possible to have communicating or family rooms?

At Villa Marie Saint Barth we offer family rooms for up to 5 people. For further information, please contact our reservation department at +33 5 90 77 53 03

Are the rooms equipped with baby cots?

All room categories in our hotel allow you to add a baby bed. On request, we also offer a baby care service for €30 per day, including: bathrobe, plush, slippers, mattress, bottle warmer, baby bed and bath thermometer.

Can the room accommodate an extra bed?

No extra beds can be added in our bungalows.

Do the rooms have a terrace or bacon?

All rooms in our hotel have a covered and open terrace or a railing.

Will I have a bath in my room?

You will find a bathtub in all our rooms.

Is Villa Marie Saint-Barth a kid-friendly hotel? Are children accepted?

We welcome your children to Villa Marie Saint Barth. From the children's menu in our restaurant to our baby facilities, we make sure that your children feel at home with us.

Do you accept dogs?

We welcome your pets at Villa Marie Saint Barth for a fee of 35 € per day excluding food.

Do you offer breakfast packages?

You can choose between two options for your stay at Villa Marie Saint Barth: half board including dinner in our restaurant or room and breakfast.

Do you provide parking for your customers?

Free private parking is available outside for our guests.

How to get to Villa Marie Saint-Barth?

By car, from the airport or the port of Gustavia :

Take the direction Flamand / Colombier.

Continue on the main road (D210) towards Colombier for about 2 kilometres.

Then turn left at the hotel sign. You have arrived at Villa Marie Saint-Barth.

Is it possible to have a shuttle from the port to the hotel?

Transfer from and to the airport or port is offered.

How far is the port of Gustavia from the hotel?

The Port of Gustavia is only 1km from Villa Marie Saint-Barth

How far are the beaches from the hotel?

The beaches are 1km from the hotel

Do you offer or host romantic events?

From the Tropics with love... offer a romantic moment to your other half thanks to our offer including 1 dinner at the Francosi Plantation restaurant, champagne in your room, mignardises, tropical flowers, a massage balm, candles and rose petals. This package is offered at 330€ for 2 persons.

What do I need to know for my stay in the country?

What are the arrival and departure times?

At Villa Marie Saint-Barth, arrival is possible from 4pm. Your departure must be made before noon. If you do not respect this time, you will be charged for an extra night.

Is it possible to do a late check-out?

Would you like a late checkout? Subject to availability, we will be happy to offer you one. For this we invite you to approach the reception during your stay to make the request.

Is the reception open 24 hours?

The reception of Villa Marie Saint-Barth is open 7 days a week, 24 hours a day

Is wifi free?

Our establishment has wifi in all rooms

Do you have 24-hour room service?

In our hotel you can order room service 24 hours a day

Do you have a children's club?

We would be delighted to welcome your children. However, we do not have a Children's Club.

Do you have a lingerie service?

At your request we can take care of the cleaning of your linen. This service is extra.

What payment methods are accepted?

On the day of your departure, the balance to be paid can be done by the following means of payment: visa card, amex, cheque, mastercard and cash.

When can we have breakfast?

Breakfast is served from 7:30 to 10:30 in the restaurant or on the terrace, depending on the weather.

Can breakfast be provided in the room?

You can request breakfast in your room from 7.30am to 11am at no extra charge.

Are there specific opening hours for your restaurants?

The Francois Plantation restaurant welcomes you at lunchtime from 12pm to 2.30pm, by the pool with a simple and fresh menu.

In the evening, from Provence to the Mediterranean, our chef will take you on a journey with refined dishes. Service from 7pm to 9:30pm.

Do we have to book in advance?

We advise all non-half-board guests and external guests to book in advance. Otherwise we cannot guarantee availability.

Do you have baby chairs?

High chairs are available in the restaurant. Please ask for them.

Do you have a special menu for vegetarians or vegans?

At Francois Plantation we offer many fish dishes, suitable for vegetarians. We do not have any vegan dishes on the menu, however, on request our Chef can cook them.

Do you have an outdoor eating area?

For lunch and dinner you can enjoy the terrace around our swimming pool.

What time does the bar close?

Villa Marie Saint-Barth's bar every day from 11am to midnight with exceptional rums and signature cocktails.

What are the opening hours of the SPA?

The spa is open for treatments from 10am to 12pm and from 3pm to 8pm, the fitness area from 6am to 9pm. The swimming pool is open 24 hours a day.

What kind of equipment do you have?

The spa at Villa Marie Saint-Barth has 2 treatment rooms, a fitness room and an outdoor pool.

Is it possible to enjoy the spa with our children?

Children are welcome in the pool but must be supervised by an adult.

Is the wellness area only for hotel guests?

The swimming pool is reserved exclusively for the hotel's guests.

Do I have to book a massage?

We advise you to book your treatments in advance, especially if you want a treatment at the end of the day.

Who to contact to book a treatment at the SPA?

To book your treatments at the Pure Altitude Spa at Villa Marie Saint Barth simply call reception on +590 5 90 77 52 52

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What I need to know about the hotel

How many rooms are there?

Villa Marie Saint-Barth consists of 16 bungalows and 3 villas for rent

What are the rates at Villa Marie Saint Barth?

Villa Marie Saint-Barth's rates can vary from 400€ to 4350€ per night depending on different criteria such as the season, the category of accommodation and the package chosen.